Warranty and Repairs (2-Year)

What is covered

• Manufacturing defects and faults in materials or workmanship.
• Failures under normal, intended use according to the product manual.
• Firmware issues that prevent normal operation (where not caused by unauthorized modification).

What is not covered

• Accidental damage, drops, liquid ingress, improper storage, misuse, or unauthorized repairs/mods.
• Cosmetic wear & tear (scratches, abrasion), consumables (e.g., pads, filters, cables) through normal use.
• Software, data loss, or issues due to incompatible third-party apps/accessories.
• Batteries and cells are covered against manufacturing defects, but natural capacity reduction over time is not considered a defect.

How to claim warranty service

1. Contact us: start an RMA via Contact with your order number, serial number, and fault description (photos/video help).
2. Troubleshoot: our team may suggest quick checks or firmware steps to avoid shipping delays.
3. Ship safely: if return is needed, we will provide a label or reimburse standard tracked shipping (for approved claims). Pack with original or equivalent protection.
4. Repair/replace: we arrange repair or replacement and return the item to you at no cost.

Typical timelines

Stage	What happens
RMA review	We confirm eligibility and next steps after receiving your request and diagnostics.
Return transit	You return the product (label provided or reimbursed for approved claims).
Assessment & remedy	Technician inspection. If repairable in a reasonable time, we repair; otherwise we replace. If neither is possible, we offer a price reduction or refund.

Timeframes vary by brand/part availability. We aim to complete remedies within a reasonable period and keep you updated.

Manufacturer warranty

Many brands also provide a manufacturer warranty. You can choose to claim either with us (your seller) or directly with the manufacturer—whichever is faster or more convenient. Some categories (e.g., drones, e-bikes, professional tools) may have dedicated brand service centers.

Before you send your device

• Back up data and remove SIM/memory cards. We are not responsible for data loss.
• Disable screen locks/activation locks (e.g., Apple ID, Google FRP) and sign out of cloud accounts.
• Include original accessories only if requested (some diagnostics require the charger/cable or battery).
• Pack securely; physical damage during transit from insufficient packaging isn’t covered.

Out-of-warranty & paid repairs

If damage is not covered (e.g., accidental damage) or the legal guarantee has expired, we can often arrange a paid repair. We will provide an estimate for your approval before any work.

FAQ

How long is the warranty?

The legal guarantee for consumers is 2 years from delivery for lack of conformity present at delivery.

Who pays shipping for a warranty claim?

For approved warranty claims, we cover reasonable transport/repair costs—either by providing a return label or reimbursing standard tracked shipping.

Can I get a replacement right away?

For DOA or early failures and where stock allows, we may offer a replacement. Otherwise, repair is the primary remedy; if repair is not possible in a reasonable time, we proceed with replacement or a refund/price reduction.

Are batteries covered?

Yes—against manufacturing defects. Normal capacity loss from charging cycles and age is not considered a defect.

Does this affect my statutory rights?

No—this policy reflects and does not limit your statutory consumer rights under EU law.

This policy applies to consumer purchases. Business/commercial orders may have different terms—please contact us.