Returns and Refunds

How to start a return

1. Request an RMA: contact us at Contact with your order number and reason.
2. Pack safely: include all items, accessories, manuals, and the original box.
3. Ship back: use a tracked service and share the tracking link in your RMA thread.
4. Inspection & refund: we process refunds promptly after the item arrives and is checked.

Eligibility & condition

• Items must be unused, undamaged, and in resellable condition.
• Keep protective films, labels, and serial stickers intact.
• Bundles/kits must be returned complete.
• Signs of misuse, missing parts, or software tampering may affect eligibility.

Non-returnable items

• Consumables once opened (e.g., thermal paste, resins, filaments, hygiene products).
• Downloaded/activated software, licenses, subscriptions, gift cards.
• Customized or made-to-order items.

EU right of withdrawal (14 days)

As an EU consumer, you can withdraw from a distance purchase within 14 days of delivery without giving a reason. Please inform us within 14 days and return the goods within the following 14 days. This policy follows your statutory rights under EU law.

Costs, exchanges & refunds

Scenario	Return shipping	Refund timing
Change of mind / not needed	Paid by customer	After inspection
Defective / DOA / wrong item	Paid by us (label provided)	After inspection or exchange setup
Exchange (same value)	Contact support	Processed once return is received

Refunds are issued to the original payment method. If a full order is returned, any used free-shipping benefit may be reversed where applicable (e.g., outbound shipping cost deducted), according to local law.

Damaged on arrival

• Ask the courier to note visible damage at delivery.
• Report within 48 hours with photos of the outer box, inner packaging, and the product.
• We will arrange a replacement or refund after assessment.

Warranty & support

• Manufacturer or store warranty applies per product category.
• For troubleshooting or a warranty claim, contact support with your order number, serial number, and issue description.

FAQ

How long do I have to return?

You have 14 days from delivery to notify us of withdrawal, then another 14 days to send the goods back.

Who pays return shipping?

For change-of-mind returns, the customer covers return shipping. For defective/DOA or wrong items, we provide a prepaid label.

When will I get my refund?

After the return arrives and passes inspection. Refunds go back to the original payment method.

Can I return an opened item?

If used or missing parts/packaging, a deduction may apply or the return may be refused. Keep packaging and accessories intact.

How do I exchange?

Start an RMA via Contact, indicate “Exchange”, and we’ll guide you through the steps.

This policy applies to consumer purchases and does not limit your statutory rights. Business/commercial orders may have different terms—contact us for details.