Order Tracking

Order status & delivery
  • Processing time: 2–3 business days (picking, packing, handover to carrier).
  • Transit time (business days): see the table below for GLS vs. DHL Express by region.
  • Note: Delivery windows include processing + carrier transit, same as on our Shipping & Delivery page.

Track with your carrier number

Enter the tracking number from your shipping email, then choose the carrier. We’ll open the official tracking page in a new tab.

Can’t find the carrier? Check your shipment email—it's listed next to the tracking number.

Track via Order Page

  • Have an account? Sign in to view all orders & live tracking.
  • Guest checkout? Use the “View your order” link in your confirmation or shipping email—this opens your Shopify order status page.
  • Need help? Share your order number and email via Contact and we’ll send your tracking link.

Transit times (by region & carrier)

Add 2–3 business days processing to estimate total delivery time.

Region GLS DHL Express
Baltics (LV, LT, EE) 1–2 business days 1 business day
Central EU 4–6 business days 1–2 business days
West & Nordics 5–7 business days 1–3 business days
South, East & Islands 6–8 business days 1–3 business days

FAQ

When will tracking start showing movement?

Tracking activates after the parcel is scanned by the carrier. It’s normal to see “label created” for 24–48 hours during our 2–3 business day processing window.

My tracking hasn’t updated—what should I do?

If there’s no update for 3+ business days, contact us with your order number and tracking code. We’ll open a trace with the carrier.

Do delivery estimates include processing time?

Yes. Our delivery windows include both warehouse processing (2–3 business days) and the carrier’s transit time.